Stuck? We answer.
The fastest ways to get unstuck: text SCOPE to 59232 or email hello@trysmartscope.com. A real person answers.
How do I reach a real person?
Email hello@trysmartscope.com. There's no ticket maze and no offshore queue — the people who build the app read the mail and answer it.
Something in the app isn't working.
First, check the App Store for an update — fixes ship all the time. Then force-close the app and reopen it. Still misbehaving? Email us with what you were doing when it happened, plus a screenshot if you can grab one. That's usually enough for us to find it fast.
I have a billing or subscription question.
Email us and we'll sort it out — plan changes, receipts, renewals, cancellations, all of it. No hoops.
What's the fastest way to learn the app?
Load the sample data: open Settings, pick your trade, and 100 realistic scopes appear — customers, line items, activity history, margins — so you can explore everything without risking real work. One tap clears it all. The FAQ page covers the most common questions, and What's New covers the latest features.
How do I get my data out?
Export everything, anytime, in one tap. And if your trial or subscription ends, the app goes view-only — nothing is deleted, and your work is still yours.
Three ways to reach us.
hello@trysmartscope.com — the address the whole team reads. Best for anything with screenshots, questions about your account, or feedback on the app.
Text
Text SCOPE to 59232 to get the download link and start a conversation from your phone — the same place you'll use the app.
A real address
495 Metro Place South, Suite 280, Dublin, Ohio — a real office behind the app, not a call center.
What to expect when you write in.
Your message goes to the people who build Smart Scope — not a ticket queue with a canned reply. We aim to answer within one business day, and most messages get a reply faster than that. If something's broken, tell us what you were doing when it happened and include a screenshot if you can; it usually cuts the back-and-forth in half.
Feature ideas are welcome too. A lot of what's on the What's New page started as an email from a contractor — the tags editor, calendar sync for site walks, and half the checklist styles came from requests exactly like yours.
Help yourself, any hour.
The FAQ
Straight answers to the questions contractors actually ask — pricing, the trial, AI accuracy, integrations, and your data. Start at trysmartscope.com/faq.
What's New
Every release, newest first. If a button moved or a feature appeared, the answer is at trysmartscope.com/whats-new.
Your data, on demand
Export your customers, estimates, and records straight from the app any time — no support ticket required. After a trial ends, everything stays available in view-only mode.
Accessibility
If anything on the site or in the app gets in your way, tell us at hello@trysmartscope.com — details at trysmartscope.com/accessibility.
Can't find your answer?
Email hello@trysmartscope.com and a real person will get back to you. Or text SCOPE to 59232 to see the app in action first.