Diagnose it once. The estimate writes itself.
Washers that won't drain, fridges that won't cool, dryers, ranges, dishwashers — Smart Scope turns your photos and spoken diagnosis into a priced, line-item estimate. The customer approves, signs, and pays while you're still in the kitchen with the part on the truck.
Made for the repair-or-replace conversation
Photo the model plate, skip the typing
Shoot the nameplate, the serial tag, and the failed part. Smart Scope pulls the details into the estimate, so the ticket reads “LG front-loader, drain pump, door boot seal” without you typing a word.
Your labor rates, your part markups
Diagnostic fee, first-hour labor, per-part markup, trip charge — estimates build from your price book. If your compressor jobs carry a 40% part markup, every bid reflects it automatically.
Say the diagnosis, get the line items
Talk it through while the unit's still open — “drain pump's seized, belt's glazed, recommend both.” By the time you've closed the panel, the estimate's drafted.
Approve on the spot, fix on the spot
Half of appliance work dies at “let me talk to my spouse.” A clear, signed-ready estimate on their phone — diagnostic fee already itemized — gets a yes while you're still there.
Collect the diagnostic and the deposit
Charge the diagnostic fee at the door and take a parts deposit when they approve — both in the app. No more eating a service call because the part came in and the customer went quiet.
Know which machines make you money
Track margin by job. Maybe dryer repairs print money while built-in fridge jobs eat your week — Smart Scope shows profit per ticket so you book more of what pays.
Three steps from diagnosis to paid
Work the diagnosis
Snap the model plate and the failed part, and say what you found while the panel's still off.
AI drafts the estimate
Your photos and voice notes become line items — diagnostic fee, part, labor, and a repair-vs-replace option — priced from your own book.
Approve, sign, get paid
The customer signs on their phone and pays the deposit or the whole ticket. You're on to the next call, not the paperwork.
Three service calls, scoped before the van door closes
Front-load washer, won't drain
“LG front-loader throwing an OE error — drain pump's seized and there's a sock in the filter housing. Quoting the pump, labor, and a door-seal clean while I'm in there.”
An estimate with the diagnostic fee, the pump at your marked-up price, labor, and the seal service as an add-on — texted before you're out of the laundry room.
Gas stove no heat
“Igniter's cracked and the grates are broken. Igniter and bottom right grate, one trip, done in an hour.”
A two-line repair estimate at your rates, approved and signed while you grab the parts off the truck.
Built-in fridge, warm on both sides
“Sub-Zero 650, compressor's short-cycling and the condenser's packed with dust. Quoting a compressor replacement as one option and a clean-and-recharge as the cheaper play.”
A good-better estimate — service option vs. compressor replacement — each priced from your book, with a parts deposit collected at signing.
One route day with Smart Scope
The 8 a.m. washer
Diagnostic fee collected at the door, pump quoted from your book, approved on the spot — fixed in one trip while the coffee's still warm.
The parts-run decision
A customer on the fence has a signed-ready estimate on their phone, not a promise. Yeses roll in while you're driving to the next stop.
The 4 p.m. fridge
Big job, two options, parts deposit collected at signing. The compressor order goes in tonight — not after three rounds of phone tag.
No evening paperwork
Every ticket's already written, signed, and paid. Dinner is dinner — the day's margin is a glance at the app, not a spreadsheet session.
Practice on sample repair calls, not real customers.
Load 100 sample appliance repair scopes — washer drum bearing swaps, refrigerator compressor diagnoses, dryer heating element replacements, dishwasher pump repairs, oven igniter fixes, and ice maker installs. Every scope includes tagged line items, an activity trail, scope-of-work notes, and a financial breakdown with margin. Practice quoting and staging on calls that never happened, so a real customer never sees you fumble.
Nameplate to diagnosis in one visit
Site Walk
Nameplates and symptoms in one pass
Scan the nameplate, narrate the symptoms, snap the failure as you go. Everything lands in a timestamped timeline, with priced line items suggested after.
See Site Walk →
EyesOn
Diagnose alongside a senior tech
Stream the unit live and troubleshoot with a senior tech at the office in real time. Hands-free with Meta Glasses, and the visit records to the job.
See EyesOn →
Appliance repair questions, answered
Can it handle diagnostic fees and part markups?
Yes. Set your diagnostic fee, labor rates, and per-part markup rules in your price book, and every estimate applies them automatically. You can credit the diagnostic toward the repair on approval, too.
Does it help with the repair-or-replace conversation?
That's what good-better-best options are for. Show the repair next to a replacement install on one estimate, each fully priced, and let the customer choose on their phone. Either way you get a signature — not a “we'll think about it.”
Can I collect payment when the job's done in one visit?
Yes — customers can pay the full ticket in the app the moment they sign, or pay a parts deposit now and the balance at completion. Card on file, no chasing checks.
What does Smart Scope cost?
One subscription with everything included. See current plans on the pricing section of our home page, or download the app and take a look for yourself.
Does it work where there's no signal?
Capture doesn't need one. Site Walk notes, photos, form filling, and nameplate scanning all work offline — basements, crawlspaces, and dead zones included — and sync when you're back in coverage. AI drafting runs when you have a connection, so walk the job dark and let the estimate build on the drive out.
Is there an Android version?
Smart Scope runs on iPhone and iPad today; Android is on the roadmap. Your customers don't need the app at all — estimates, forms, and the portal open as web links on any device.
Does it replace my dispatch or routing software?
No — and it doesn't try. Smart Scope is the estimating layer: it wins the job, then syncs the scope straight to Smart Service, with webhooks to push your data anywhere else. Your dispatch board and routing stack stay right where they are.
Can my crew use it too?
It's built for the person doing the estimating, but it doesn't stop there — dispatch scopes to other users, put EyesOn live video in every tech's hand, and let the office follow along on Command OPS.
What does it cost to try?
Nothing — 45 days, full app, no credit card. When the trial ends you're never auto-charged; the app goes view-only until you decide, and your data stays yours to export.
Can it document warranty claim details?
Point the camera at the nameplate and make, model, and serial are captured on-device — the exact details warranty claims live or die on. They land in the scope and on the customer's paperwork automatically.
Turn diagnoses into signed tickets
Download Smart Scope and send your next estimate before you close the van door. Or text SCOPE to 59232 to try it.